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Ordering | Payment Options | Shipping Policy | Receiving Shipment |Tracking Information | Warranty Information

ORDERING

WishIHadThat staff are available Monday through Friday, 7:00AM-4:00PM PST. Orders may be processed online using our secure checkout cart or call-in your order for assistance from a friendly staff member. Our sales staff will take your order and payment information over the phone for peace of mind that your order is placed properly. Just call 1-800-419-1130.

We are a full service online retailer and want to make you happy. Many of the products on WishiHadThat.com are one-of-a-kind unique items, like any of our Marble Statues. If you'd like detailed photos of a particular product before you place an order, feel free to ask.

If you're shy on the phone, you may contact us by eMail. Send questions and comments to sales@wishihadthat.com.

Errors on Our Site
WishiHadThat, Inc. reserves the right to revoke any stated prices/availability and fix errors in pricing/availability. If an item is priced incorrectly, WishiHadThat reserves the right to correct the price. If the wrong stock count is published on wishihadthat.com, WishiHadThat, Inc. reserves the right to correct the stock count at any time. If an incorrectly priced item is purchased and a customer's credit card or bank card is charged, a full refund will be issued to that card. We may attempt to contact the customer to resolve the issue. WishiHadThat, Inc. does not participate in "bait and switch" activities.

PAYMENT OPTIONS

by Credit Card - Online or over the phone:

  • Visa
  • MasterCard
  • Discover
  • American Express

by Check or Money Order - Mail

After you've loaded your cart and filled out the information that we ask you to provide in the checkout process, select Check or Money Order as your payment option and proceed. Print the confirmation invoice and mail it with your Check or Money Order. You will receive a confirmation email from us after your checkout experience. For assistance, please call 1-800-419-1130 or email sales@wishihadthat.com.

Send Checks and Money Orders to:

  • WishiHadThat, Inc.
    8302 Espresso Drive, Suite 130
    Bakersfield, CA 93312
SHIPPING POLICY

What’s My Shipping Cost?
Shipping is based on the subtotal of your completed order. Orders that have a subtotal of $99.00 or more receive free shipping within the contiguous US. For orders under $99.00 the shipping charge is a flat $11.99 within the contiguous US. Orders shipped outside of the contiguous USA (Alaska, Hawaii, US territories and Canada) require special handling and are subject to additional fees. Call us at 800-419-1130 for assistance when ordering outside of the contiguous US.

In case of a return, our actual original shipping costs will be deducted from the refund to your account.

Minimum Quantity's
Orders below the minimum quantity can be placed over the phone and will be charged the actual shipping costs. Call us at 800-419-1130 for assistance.

Canadian Orders
Regular ground shipments to Canada are processed as normal. When the order is received we will determine the actual shipping costs and contact the customer before proceeding with the order. Canadian Customers can expect a slight delay for ground packages arriving in Canada as the packages are passed through customs. Ground carriers handle broker services and taxes for the packages and the cost is paid by COD at the time of delivery.

Canadian customers that are ordering large items may want to prepare for their order by checking with local and Providence laws concerning Customs Duties and Brokers fees. Also be aware that actual shipping charges will apply and make sure to take in account the exchange rate between the US dollar and Canadian dollar.

Expedited Shipping
Need a quicker shipping option? Typically orders are processed in the order they are received. Expedited (next, 2nd or 3day shipping) orders are processed first. Expedited shipping options are available only on the products that we directly control from our warehouse. This includes the items listed under the Molding, Ceiling Design, and Accent Features sections of our web site. Have your product number and desired quantity ready and give us a call: 800-419-1130, Monday – Friday.

Please note that this feature is not offered on items too large to ship via ground shipping and must go freight and all items listed in the Water Features and Home Décor section. When in doubt give us a call.

Too Large for Ground Carriers
Often times an order may be too large or heavy to be shipped with a ground carrier. In these cases an order will ship using an LTL (Less than Truck Load) common carrier (also known as freight). The shipping costs that are automatically charged to an order will not be affected or changed.

If an LTL carrier is used for shipping an order then the following restrictions will apply:

  • It will be delivered to the shipping address only
  • Delivery does not include inside delivery
  • Delivery does not include inside setup
  • A lift-gate is included for shipments of 150 pounds or more.

If you call us prior to shipment we can arrange many of these services for you at your cost. On most shipments, the customer is responsible for removing the merchandise from the edge of the truck (some drivers offer their assistance, but they are not required to help). On lift-gate deliveries, the trucking company has a special truck that will lower the merchandise down to the ground.

If you have a delivery truck driver do additional services, make sure you ask them specifically what the charges will be to assist you in moving any product. Any and all of those charges are the responsibility of you the customer. If you have any concerns regarding delivery, please give us a call and we will be happy to be of service.

INTERNATIONAL ORDERS AND SHIPPING

Due to the increased costs and handling for shipments outside of the US and Canada, we will only consider international shipments on orders with a minimum $1,000.00 purchase.
Our checkout procedure will automatically reject any orders for shipment outside of the United States and Canada, so there are special procedures you must follow - outlined on this page.

Procedures for requesting International Shipments:

  1. Minimum purchase total of $1,000 plus actual shipping costs plus a $50.00 special handling fee.
  2. All orders sent abroad must be paid in full by Certified Bank Check prior to shipping. No credit card purchases with the exception of Canadian issued cards. (Our credit processing company will not provide services for non-USA or Canadian issued cards, so we are unable to accommodate by credit card)
  3. Items must be shipped to the person who places the order. Absolutely no shipments to second parties or addresses.
  4. Request International shipments only by email sent to sales@wishihadthat.com, and include all of the following information:
    1. List all items you would like to purchase, including quantities, menu options, etc.
    2. Provide complete contact information and shipping address.
    3. Phone number and email address of purchaser.

SAME DAY SHIPPING

Same Day Shipping BadgeWISHIHADTHAT, INC. is happy to introduce Same Day Shipping (SDS) on qualified in-stock products. With SDS, orders placed before 12:00PM EST (9:00AM PST) will be packed and shipped on the same day as the order! Now, customers can have orders filled faster than ever before. Look for the Same Day Shipping logo on qualified Items.

Keep reading to see how SDS works as some restrictions apply:

Cut-off Time:
If a qualified order is placed by 12:00PM EST (9:00AM PST), Monday - Friday, we will send it out that same day. If an order is placed over a weekend or holiday we will give your qualified order priority, when we return to work the next eligible business day.

Non-Qualified Products:
If a qualified SDS item is purchased with a non-qualified item, we will do our best to honor our same day commitment. But, we do not guarantee same day processing.

When an Order Requires Customer Contact:
Sometimes, an order may require that we contact a customer to clarify the order. In that case, if we are unable to reach the customer, there could be a delay in preparing an SDS qualified order. We will always strive to process an order by the same day; but, we cannot guarantee same day service if we are unable to contact the customer by the cut-off period.

Out of Stock Items:
Qualified products that are out-of-stock cannot be fulfilled the same-day. We will contact the customer on the business day of processing for notification of any delays. The Same Day Guarantee does not apply to an order that can not be fulfilled due to an item being out of stock.

The Guarantee:
If we fail to fulfill a SDS qualified order on the same business day, we will give you store credit valued at 10% of the order to be used on future orders at www.wishihadthat.com (up to a maximum $1000 credit). If we are unable to fulfill a SDS qualified order after two business days, we will give you store credit valued at 25% of your order to be used on future orders at www.wishihadthat.com (up to a maximum $1000 credit). Gift Credit amount is calculated by the order value before tax and shipping. Store credit can not be used for Express shipping charges. The credit can be used toward ground shipping only.

To claim store credit for an item under the Same Day Shipping Guarantee, please contact our team at 1-800-419-1130 or sales@wishihadthat.com.


RECEIVING YOUR SHIPMENT

We are excited that you have ordered from us and we want you to be completely satisfied with your Wish I Had That.com purchase. We strive to protect our items from the normal rigors of shipping, but occasionally during transit, there are problems that occur which are beyond our control. Below is a guide for any necessary information that you may need when receiving your order.

Our shipping process is divided into two categories. We use ground shipping for most of our items. Larger items are packaged in crates, which are specifically built for that particular order and are shipped freight or what we call LTL (Less than Truck Load).

Drivers Responsibility
Drivers are responsible for delivering your product to you. For Ground carriers this is to your door. Freight delivery is to the most accessible location that the back of the truck can reach (typically at the street at the base of the driveway). They cannot move the product indoors and will not un-crate the products or remove the crating materials. You should be prepared to move your delivery and have a cordless screw driver with a #2 Phillips head and a claw hammer at the ready. You may have arranged for special delivery and some or none of the above may or may not apply to you. If you would like to arrange in-side delivery call us 800-419-1130 before your order ships out. This service is not available for all products and is an extra cost that you will be responsible for.

Damages / Incorrect Items
Please inspect your shipment as soon as it arrives for damage. If the packaging is obviously damaged you can refuse delivery, and make sure to have the driver note the condition of the package. Most carriers will stop the shipment and notify us if there has been obvious damage during the shipping process but sometimes damaged items get by. If you happen to be unfortunate enough to receive any damaged items, do the following;

  1. Notify us within 3 days at 800-419-1130 or you can e-mail us at sales@wishihadthat.com.
  2. Take digital photos of the damage and email them to sales@wishihadthat.com. Include your order number and a description of the problem areas. Photos are a great way for us to be able to see what kind of damage was suffered and allows us to file a claim to the shipping company.

In the event of damage we reserve the right to replace the item or pay for the repair of the item. If a customer wishes to return the item without allowing for repair or replacement then it will fall under the guidelines of our return policy and the customer is responsible for the actual shipping costs for the original and return shipping.

We are not responsible for any costs of installation or any supplemental costs due to a delay of the project resulting from damaged or items shipped in error, however once we receive notice of the damage we will arrange a replacement as quickly as possible and we will cover the regular ground shipping costs to correct the problem.

GROUND
Molding
Our moulding and other small architectural products are normally shipped via ground. When you receive your shipment, check the contents immediately to make sure that you received the correct number of items and for any signs of damage. Whether there are minor defects or worse damage please take digital photos and call or email us within 3 days of receiving your package. There is a limited time frame for action to be taken for damage and missing items, so please notify us as soon as possible to remedy either situation.

In rare cases where heavy damage is inflicted on the box during shipping, the carrier will intercept the delivery and have it returned to us without notifying the recipient. If this has unfortunately occurred to any package, we will ship out a replacement order ASAP.

If you requested and have paid for expedited shipping and the shipment is returned undelivered we will contact you before re-shipping your order. We do this because expedited orders are usually time sensitive.

Open and inspect your contents as soon as is convenient for you. If there are minor defects or damage to one or two pieces, don’t reject the whole shipment. Call us or send an e-mail within 3 days to report the damaged items.


Small Fountains

Some of the small fountains are quite delicate and should be inspected as soon as you receive them and contact us to report any damage. Our fountain suppliers are very specific in their requirements for claims so please have digital photos of the damaged areas ready to email. Our suppliers use the photos to review the damage and also for shipping claims.


FREIGHT (LTL)
General Freight
For items that are heavy (over 150 lbs.), large, or hard to manage, we will provide a lift gate equipped truck for delivery.

Delivery of freight will be to the most accessible location that the back of the truck can reach. If needed, please be prepared with extra help to handle once it has been unloaded. The driver will not transport the crate further then where it is unloaded from the truck. The driver is also not responsible for un-crating or removing the crating materials of the package. It is recommended that you have a cordless screw driver with a #2 Phillips head and a claw hammer ready at the arrival of the truck.

If there is no indication of damage on the crate at the time of delivery, the driver is not obligated to stay for an inspection. However, if the crate is opened after the driver has left and damaged items are discovered, leave the contents as they are and document the damage with a digital camera. This will assist us in the future for claims and allows us to assess the damage to determine if we will want the item sent back to us.

If there is an indication of damage and/or a tip-and-tell (which is only used our large ornate medallions, fountains, and marble statues, see below) has been triggered, you should note it with the driver and open the crate to inspect the contents for damage before signing the BOL (bill of lading). If the items are damaged beyond reason then put it back together, reject the shipment and note its condition and the triggering of the tip-and-tell (if applicable) on the BOL. If you are going to keep it due to minimal damage then indicate it on the BOL that there was damage.

Large Fountains by Freight
Large fountains are a considerable investment and are shipped with special instructions. When your fountain arrives you should be ready to un-crate it at that moment. A cordless drill with a #2 Phillips head driver and a claw hammer should be ready at the arrival of the truck. Slate and copper fountains must be examined with the driver present to insure there was no damage to the fountain during shipping. If any damage is detected, refuse the shipment, making sure the driver has noted the damage on the BOL. Damage must be reported in 24 hours or the next business day.

Marble Products
Marble products must be opened and inspected within 48 hours of receiving. Document any damage with a digital camera and call us to report the damage with in 48 hours or the next business day.

 


Tip N' Tell

A Tip-and-Tell is an indicating system that is placed on the crate and monitors the history of the crates vertical alignment. That’s a fancy way of saying the device knows if the crate has been tipped on its side. The picture to the right shows you the whole system. The Tip-and-Tell consists of the detector (red thing in picture) the crate decal and a smaller decal that is attached to the BOL. The indicator is easy to read. It basically has some colored sand (blue stuff) inside of 2 reservoirs at the bottom of the indicator. The top of the indicator has some sticky stuff in it. If the crate is tilted the blue sand will stick in the sticky stuff at the top telling that the crate has been askew. The large decal goes on the side of the crate to remind the guys handling it to be careful, and the smaller decal goes on the BOL to remind the driver and you to inspect it before signing off on the crate.

WARRANTY INFORMATION

POLYURETHANE PRODUCTS
Wish I Had That, Inc. provides a LIMITED LIFETIME WARRANTY to the original purchaser of our polyurethane products. This LIMITED LIFETIME WARRANTY provides that the polyurethane material will be free from manufacturer defects in material and workmanship under normal and expected use. This warranty does not encompass all of the products sold by Wish I Had That.com and is exclusive to our polyurethane products only. Other products may carry their own manufactures warranty. Call us at 1-800-419-1130 for details.

Wish I Had That, Inc. provides a LIMITED 5 YEAR WARRANTY to the original purchaser on the FINISH of our polyurethane products. This LIMITED WARRANTY provides that the FINISH on the polyurethane material will be free from finishing defects under normal and expected use for a period of five (5) years from the date of purchase. This warranty does not cover failure of a customer applied finishing system caused by material incompatibility.

  • Polyurethane products are for decorative use only
  • Primered products must be finished with an additional layer of finish paint. User is responsible to ensuring that the chosen finishing system is compatible with the primer/material.
  • Should be installed with non-corrosive fasteners and urethane approved adhesives in accordance with the installation instructions
  • Unprimed areas should not be exposed to UV (sunlight)
  • Polyurethane products should not be installed in areas that experience ambient or surface temperatures above 140°f
  • Polyurethane products should be stored flat in normal ambient temperatures

If the material proves to be defective and has been installed and existed within the bounds of the above requirements, the customer should contact Wish I Had that, Inc. in writing or by phone within 30 days of discovering the material defect. Wish I Had That, Inc. may require digital images, a sample of the material or a combination of material and images to be sent to Wish I Had That, Inc. for evaluation. Upon review of materials and installation methods, Wish I Had That, Inc. will determine if replacement, repair or refund is appropriate. Wish I Had That, Inc. is not liable for the cost of labor, transportation, or any other expenses incurred in conjunction with the purchase, use and installation of the material.

This limited warranty does not cover damage from the result of mishandling in transportation, acts of God, customer modifications, vandalism, misuse, abuse, improper maintenance, unreasonable care, or other causes that did not arise from manufacturer defects in workmanship and/or materials. No person or entity is authorized to change, modify, or amend the terms of this limited warranty in any manner.

This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.

This warranty applies to our polyurethane based materials only.

Contact: Wish I Had That, Inc. • 8302 Espresso Drive, Suite 130 • Bakersfield, CA. 93312 • 800-419-1130 • www.WishiHadThat.com

 

MICHELANGELO MEDALLIONS
Wish I Had That, Inc. provides a LIMITED 5 YEAR WARRANTY to the original purchaser of our Michelangelo series of ceiling medallions. This LIMITED WARRANTY provides that the Michelangelo Medallion will be free from defects under normal and expected use for a period of five (5) years from the date of purchase. This warranty does not encompass all of the products sold by Wish I Had That.com and is exclusive to our Michelangelo Medallions only. Other products may carry their own manufactures warranty. Call us at 1-800-419-1130 for details.

Michelangelo Medallions are for decorative use only and cannot support the weight of a light fixture or ceiling fan. Your fixture/fan must be supported by the junction box or other support system separate of the Michelangelo Medallion.

The Michelangelo Medallion must be installed in accordance with the supplied instructions. Neglecting to install the medallion in alignment with the instructions can cause serious structural stress on the medallion resulting in premature failure.

This warranty does not cover the failure of customer applied finishes or any damage resulting from the application of customer applied finishes. The customer is responsible for ensuring that any additional finish is compatible with the base material.

If the Michelangelo Medallion proves to be defective and has been installed and existed within the bounds of the above requirements, the customer should contact Wish I Had that, Inc. in writing or by phone within 30 days of discovering the material defect. Wish I Had That, Inc. may require digital images, a sample of the material or a combination of material and images to be sent to Wish I Had That, Inc. for evaluation. Upon review of materials and installation methods, Wish I Had That, Inc. will determine if replacement, repair or refund is appropriate. Wish I Had That, Inc. is not liable for the cost of labor, transportation, or any other expenses incurred in conjunction with the purchase, use and installation of the material.

This limited warranty does not cover damage from the result of mishandling in transportation, acts of God, customer modifications, vandalism, misuse, abuse, improper maintenance, unreasonable care, or other causes that did not arise from manufacturer defects in workmanship and/or materials. No person or entity is authorized to change, modify, or amend the terms of this limited warranty in any manner.

This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.

This warranty applies to our Michelangelo Medallions only.

Contact: Wish I Had That, Inc. • 8302 Espresso Drive, Suite 130 • Bakersfield, CA. 93312 • 800-419-1130 • www.WishiHadThat.com

 

This policy page may change without notice. This policy was last updated on 5/30/2012.

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