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Payment Options | Shipping Policy | International |Same Day Shipping | Receiving Shipment | Warranty Information

ORDERING

WISHIHADTHAT, INC. staff are available Monday through Friday, 10AM-6:30PM EST (7AM-3:30PM PST). Orders may be processed online using our online secure cart checkout process or you can call in for assistance from a friendly staff member. Just call 1-800-419-1130.

We are a full service online retailer and want you to be happy with your purchase. Feel free to contact our knowledgeable Customer Service team if you have any questions about products or your order. Some products on WishiHadThat.com, such as the Marble Statues, are one-of-a-kind unique items. If you would like detailed photos of a particular item, please do not hesitate to ask us. We can also be contacted by email. Send questions or comments to sales@wishihadthat.com.

If you're shy on the phone, you may contact us by eMail. Send questions and comments to sales@wishihadthat.com.

Errors on Our Site

WISHIHADTHAT, INC. reserves the right to revoke any stated prices/availability and fix errors in pricing/availability. If an item is priced incorrectly, WISHIHADTHAT, INC. reserves the right to correct the price. If the wrong stock count is published on Wishihadthat.com, WISHIHADTHAT, INC. reserves the right to correct the stock count at any time. If an incorrectly priced item is purchased and a customer's credit card or bank card is charged, a refund may be issued to that card. We may attempt to contact the customer to resolve the issue.

PAYMENT OPTIONS

by Credit Card - Online or over the phone:

  • Visa
  • MasterCard
  • Discover
  • American Express

by Check - Mail

After you've loaded your cart and filled out the information requested in Step 1 of the checkout process, select Check as your payment option and proceed. Print the confirmation invoice and mail it with your Check. You will receive a confirmation email from us after your checkout experience. For assistance, please call 1-800-419-1130 or email sales@wishihadthat.com.

Send Checks to:

    WishiHadThat, Inc.
    2510 Stanley Gault Parkway
    Louisville, KY 40223

by Other Online Services - Paypal

SHIPPING POLICY

What’s My Shipping Cost?
Shipping is calculated as 10% of the subtotal of your order, with a minimum of $11.99. We are currently running a special promotion that provides free shipping on most orders over $99 within the contiguous US.

In case of a return, the return shipping costs will be deducted from the refund to your account. We recommend using our return shipping labels, which are available upon request. Please visit our Return Policy section for more information.

What is the shipping method?
We use standard ground as our primary shipping method. Most orders ship from our warehouse located in Kentucky, giving us a great centralized location for timely shipping to both coasts. For faster service, please call us or start a LiveChat session with a helpful staff member.

Minimum Quantities
Orders below the minimum quantity can be placed over the phone and a surcharge will apply. Call us at 800-419-1130 for assistance.

Shipping outside Contiguous U.S.
Orders shipped outside of the contiguous USA (Alaska, Hawaii, US territories and Canada) require shipping and handling costs, thus the order will be subject to these additional fees. Call us at 800-419-1130 for assistance when an order requires shipping outside of the contiguous US.

Canadian Orders
Customers will be contacted once actual shipping cost is calculated for specific orders. We do not collect/pay the broker and duty fees. Customer is responsible for all taxes, broker and duty fees. Canadian customers can expect a slight delay for ground packages to arrive as the packages are passed through customs.

Expedited Shipping
If you require expedited shipping, please give us a call. We will look up available expedite options, provide the rates, and go over options best for you. To best serve you, please have the product number and desired quantity ready. Shipping promotions do not apply to expedited orders.

Too Large for Ground Carriers
Often times an order may be too large or heavy to be shipped with a ground carrier. In these cases, an order will ship using an LTL (Less than Truckload Load) common carrier also known as freight.

Here is what you can expect from an LTL delivery:

  • Shipment will be sent to the shipping address listed on the order
  • The recipient listed on the order, or a responsible adult over the age of 18, must be available to sign for delivery.
  • A lift-gate will be provided for shipments of 150 lbs or more. This requires the use of special trucks that will lower the merchandise down to the ground, and will be scheduled at the time of shipment.
  • Delivery will take place from the back of the truck, where the truck is parked

Note: Transporting the freight to a location outside the area behind the truck is considered Inside Delivery, and would incur additional charges. These additional charges are the customer’s responsibility and are not covered by Wishihadthat.com (This includes the side of a house, the garage, inside a home, etc). There are a few services that the LTL delivery can provide for an additional fee to complete. If you contact us prior to shipping, we can include the service on the delivery paperwork and add the fee to the order. The recipient is responsible for payment of these additional services. These services include, but are not limited to:

  • Asking the driver to unwrap, uncrate, or unstack a freight delivery which is considered Inside Setup. This also includes taking the packaging materials back with them even if they didn't unpackage the freight.
  • Asking the LTL service to call for delivery appointment when shipping to a business address
  • Delivery to a address that does not match the shipping address of the order after the order has already shipped is considered Reconsignment

If any of the above services or any additional requests outside normal delivery procedure are asked of the delivery driver, they will be documented. The appropriate charge for the extra service will be your responsibility and can be billed to you directly from the LTL delivery company.

INTERNATIONAL ORDERS AND SHIPPING

Our checkout procedure will automatically reject any orders for shipment outside of the United States and Canada, so there are special procedures you must follow.

Due to the increased costs and handling for shipments outside of the US and Canada, we will only consider international shipments on orders with a minimum $1,000.00 purchase.

Procedures for requesting International Shipments:

  1. Minimum purchase total of $1,000 plus actual shipping costs plus a $50.00 special handling fee.
  2. All orders sent abroad must be paid in full by Certified Bank Check, Wire Transfer, or Paypal prior to shipping. No credit card purchases with the exception of Canadian issued cards. (Our credit processing company will not provide services for non-USA or Canadian issued cards, so we are unable to accommodate by credit card)
  3. Items must be shipped to the person who places the order. Absolutely no shipments to second parties or addresses.
  4. Request International shipments only by email sent to sales@wishihadthat.com, and include all of the following information::
    1. List all items you would like to purchase, including quantities, menu options, etc.
    2. Provide complete contact information and shipping address.
    3. Phone number and email address of purchaser.

SAME DAY SHIPPING

Same Day Shipping BadgeWISHIHADTHAT, INC. is happy to provide Same Day Shipping (SDS) on qualified in-stock products. With SDS, orders placed before 12:00PM EST (9:00AM PST) will be packed and shipped on the same day as the order! Now, customers can have orders filled faster than ever before. Look for the Same Day Shipping logo on qualified items.

Keep reading to see how SDS works as some restrictions apply:

Cut-off Time:
If a qualified order is placed by 12:00PM EST (9:00AM PST), Monday - Friday, we will send it out that same day. If an order is placed over a weekend or holiday we will give your qualified order priority, when we return to work the next eligible business day.

Non-Qualified Products:
If a qualified SDS item is purchased with a non-qualified item, we will do our best to honor our same day commitment. But, we do not guarantee same day processing.

When an Order Requires Customer Contact:
Sometimes, an order may require that we contact a customer to clarify the order. In that case, if we are unable to reach the customer, there could be a delay in preparing an SDS qualified order. We will always strive to process an order by the same day; but, we cannot guarantee same day service if we are unable to contact the customer by the cut-off period.

Out of Stock Items:
Qualified products that are out-of-stock cannot be fulfilled the same-day. We will contact the customer on the business day of processing for notification of any delays. The Same Day Guarantee does not apply to an order that can not be fulfilled due to an item being out of stock.

RECEIVING YOUR SHIPMENT

We are excited that you have ordered from us and we want you to be completely satisfied with your Wish I Had That.com purchase. We strive to protect our items from the normal rigors of shipping, but occasionally during transit, there are problems that occur which are beyond our control. Below is a guide for any necessary information that you may need when receiving your order.

Our shipping process is divided into two categories. We use ground shipping for most of our items. Larger items are packaged in crates, which are specifically built for that particular order and are shipped freight or what we call LTL (Less than Truck Load).

Drivers Responsibility
Drivers are responsible for delivering your product to you. For Ground carriers this is to your door. Freight delivery is to the most accessible location that the back of the truck can reach (typically at the street at the base of the driveway). They cannot move the product indoors and will not un-crate the products or remove the crating materials. You should be prepared to move your delivery and have a cordless screw driver with a #2 Phillips head and a claw hammer at the ready. You may have arranged for special delivery and some or none of the above may or may not apply to you. If you would like to arrange in-side delivery call us 800-419-1130 before your order ships out. This service is not available for all products and is an extra cost that you will be responsible for.

Damages / Incorrect Items
Please inspect your shipment as soon as it arrives for damage. If the packaging is obviously damaged you can refuse delivery, and make sure to have the driver note the condition of the package. Most carriers will stop the shipment and notify us if there has been obvious damage during the shipping process but sometimes damaged items get by. If you happen to be unfortunate enough to receive any damaged items, do the following;

  1. Notify us within 3 days at 800-419-1130 or you can e-mail us at sales@wishihadthat.com.
  2. Take digital photos of the damage and email them to sales@wishihadthat.com. Include your order number and a description of the problem areas. Photos are a great way for us to be able to see what kind of damage was suffered and allows us to file a claim to the shipping company.

In the event of damage we reserve the right to replace the item or pay for the repair of the item. If a customer wishes to return the item without allowing for repair or replacement then it will fall under the guidelines of our return policy and the customer is responsible for the actual shipping costs for the original and return shipping.

We are not responsible for any costs of installation or any supplemental costs due to a delay of the project resulting from damaged or items shipped in error, however once we receive notice of the damage we will arrange a replacement as quickly as possible and we will cover the regular ground shipping costs to correct the problem.

GROUND
Molding
Our moulding and other small architectural products are normally shipped via ground. When you receive your shipment, check the contents immediately to make sure that you received the correct number of items and for any signs of damage. Whether there are minor defects or worse damage please take digital photos and call or email us within 3 days of receiving your package. There is a limited time frame for action to be taken for damage and missing items, so please notify us as soon as possible to remedy either situation.

In rare cases where heavy damage is inflicted on the box during shipping, the carrier will intercept the delivery and have it returned to us without notifying the recipient. If this has unfortunately occurred to any package, we will ship out a replacement order ASAP.

If you requested and have paid for expedited shipping and the shipment is returned undelivered we will contact you before re-shipping your order. We do this because expedited orders are usually time sensitive.

Open and inspect your contents as soon as is convenient for you. If there are minor defects or damage to one or two pieces, don’t reject the whole shipment. Call us or send an e-mail within 3 days to report the damaged items.


Small Fountains

Some of the small fountains are quite delicate and should be inspected as soon as you receive them and contact us to report any damage. Our fountain suppliers are very specific in their requirements for claims so please have digital photos of the damaged areas ready to email. Our suppliers use the photos to review the damage and also for shipping claims.


FREIGHT (LTL)
General Freight
For items that are heavy (over 150 lbs.), large, or hard to manage, we will provide a lift gate equipped truck for delivery.

Delivery of freight will be to the most accessible location that the back of the truck can reach. If needed, please be prepared with extra help to handle once it has been unloaded. The driver will not transport the crate further then where it is unloaded from the truck. The driver is also not responsible for un-crating or removing the crating materials of the package. It is recommended that you have a cordless screwdriver with a #2 Phillips head and a claw hammer ready at the arrival of the truck.

If there is no indication of damage on the crate at the time of delivery, the driver is not obligated to stay for an inspection. However, if the crate is opened after the driver has left and damaged items are discovered, leave the contents as they are and document the damage with a digital camera. This will assist us in the future for claims and allows us to assess the damage to determine if we will want the item sent back to us.

If there is no indication of damage on the crate at the time of delivery, the driver is not obligated to stay for an inspection. However, if the crate is opened after the driver has left and damaged items are discovered, leave the contents as they are and document the damage with a digital camera. This will assist us in the future for claims and allows us to assess the damage to determine if we will want the item sent back to us.

Large Fountains by Freight
Large fountains are a considerable investment and are shipped with special instructions. When your fountain arrives you should be ready to un-crate it at that moment. A cordless drill with a #2 Phillips head driver and a claw hammer should be ready at the arrival of the truck. Slate and copper fountains must be examined with the driver present to insure there was no damage to the fountain during shipping. If any damage is detected, refuse the shipment, making sure the driver has noted the damage on the BOL. Damage must be reported in 24 hours or the next business day.

Marble Products
Marble products must be opened and inspected within 48 hours of receiving. Document any damage with a digital camera and call us to report the damage with in 48 hours or the next business day.


WARRANTY INFORMATION

POLYURETHANE PRODUCTS
WISHIHADTHAT, INC. provides a LIMITED LIFETIME WARRANTY to the original purchaser of our polyurethane products. This LIMITED LIFETIME WARRANTY provides that the polyurethane material will be free from manufacturer defects in material and workmanship under normal and expected use. This warranty does not encompass all of the products sold by Wish I Had That.com and is exclusive to our polyurethane products only. Other products may carry their own manufactures warranty. Call us at 1-800-419-1130 for details.

WISHIHADTHAT, INC. provides a LIMITED 5 YEAR WARRANTY to the original purchaser on the FINISH of our polyurethane products. This LIMITED WARRANTY provides that the FINISH on the polyurethane material will be free from finishing defects under normal and expected use for a period of five (5) years from the date of purchase. This warranty does not cover failure of a customer applied finishing system caused by material incompatibility.

  • Polyurethane products are for decorative use only
  • Primered products must be finished with an additional layer of finish paint. User is responsible to ensuring that the chosen finishing system is compatible with the primer/material.
  • Should be installed with non-corrosive fasteners and urethane approved adhesives in accordance with the installation instructions
  • Unprimed areas should not be exposed to UV (sunlight)
  • Polyurethane products should not be installed in areas that experience ambient or surface temperatures above 140°f
  • Polyurethane products should be stored flat in normal ambient temperatures

If the material proves to be defective and has been installed and existed within the bounds of the above requirements, the customer should contact WISHIHADTHAT, INC. in writing or by phone within 30 days of discovering the material defect. WISHIHADTHAT, INC. may require digital images, a sample of the material or a combination of material and images to be sent to WISHIHADTHAT, INC. for evaluation. Upon review of materials and installation methods, WISHIHADTHAT, INC. will determine if replacement, repair or refund is appropriate. WISHIHADTHAT, INC. is not liable for the cost of labor, transportation, or any other expenses incurred in conjunction with the purchase, use and installation of the material.

This limited warranty does not cover damage from the result of mishandling in transportation, acts of God, customer modifications, vandalism, misuse, abuse, improper maintenance, unreasonable care, or other causes that did not arise from manufacturer defects in workmanship and/or materials. No person or entity is authorized to change, modify, or amend the terms of this limited warranty in any manner.

This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.

This warranty applies to our polyurethane based materials only.

Contact: WISHIHADTHAT, INC • 8302 Espresso Drive, Suite 130 • Bakersfield, CA. 93312 • 800-419-1130 • www.WishiHadThat.com

 

MICHELANGELO MEDALLIONS
WISHIHADTHAT, INC. provides a LIMITED 5 YEAR WARRANTY to the original purchaser of our Michelangelo series of ceiling medallions. This LIMITED WARRANTY provides that the Michelangelo Medallion will be free from defects under normal and expected use for a period of five (5) years from the date of purchase. This warranty does not encompass all of the products sold by Wish I Had That.com and is exclusive to our Michelangelo Medallions only. Other products may carry their own manufactures warranty. Call us at 1-800-419-1130 for details.

Michelangelo Medallions are for decorative use only and cannot support the weight of a light fixture or ceiling fan. Your fixture/fan must be supported by the junction box or other support system separate of the Michelangelo Medallion.

The Michelangelo Medallion must be installed in accordance with the supplied instructions. Neglecting to install the medallion in alignment with the instructions can cause serious structural stress on the medallion resulting in premature failure.

This warranty does not cover the failure of customer applied finishes or any damage resulting from the application of customer applied finishes. The customer is responsible for ensuring that any additional finish is compatible with the base material.

If the Michelangelo Medallion proves to be defective and has been installed and existed within the bounds of the above requirements, the customer should contact WISHIHADTHAT, INC. in writing or by phone within 30 days of discovering the material defect. WISHIHADTHAT, INC. may require digital images, a sample of the material or a combination of material and images to be sent to WISHIHADTHAT, INC. for evaluation. Upon review of materials and installation methods, WISHIHADTHAT, INC. will determine if replacement, repair or refund is appropriate. WISHIHADTHAT, INC. is not liable for the cost of labor, transportation, or any other expenses incurred in conjunction with the purchase, use and installation of the material.

This limited warranty does not cover damage from the result of mishandling in transportation, acts of God, customer modifications, vandalism, misuse, abuse, improper maintenance, unreasonable care, or other causes that did not arise from manufacturer defects in workmanship and/or materials. No person or entity is authorized to change, modify, or amend the terms of this limited warranty in any manner.

This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.

This warranty applies to our Michelangelo Medallions only.

Contact: WISHIHADTHAT, INC.• 8302 Espresso Drive, Suite 130 • Bakersfield, CA. 93312 • 800-419-1130 • www.WishiHadThat.com

 

This policy page may change without notice. This policy was last updated on 10/03/2018.

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