90 Day Return
At WishiHadThat, we stand behind the quality of our products. You can return any of our products within 90 days of purchase, provided the products are in it's original condition and packaging. Some restrictions apply for custom products. See details below*.
When returning products to WishiHadThat, you are responsible for the cost of shipping and safety of items returned to us.
We will provide a full refund for the purchase price of the product less our actual shipping costs incurred with your order.
While we provide free shipping on most orders over $99 and a $11.99 flat rate for most orders under $99 our actual costs to ship an order depend on its size and weight. For shipments of larger products, like crown molding, this cost can be substantial even though it is provided to our customers at little or no cost. In the event of a return we subtract our actual shipping cost from the return amount. Feel free to call us with any questions about actual shipping costs on your order.
Partial Returns of Items with Quantity Discounts
In the event that a WishiHadThat.com order qualified for and received a quantity discount, special consideration must be taken when accepting a partial return of the specific product that qualified for the quantity discount. If a customer’s request to return a specific amount of product breaks the initial quantity required to qualify for a discount, it is possible that the customer will not receive a refund for the returned items to WishiHadThat.com. This is because we’ve extended a generous discount for a bulk buy, which may no longer applicable if a portion of the product is returned.
A refund involving an order that included a quantity discount can be examined in the following example:
Bill purchased 400 of a particular ceiling tile which cost $4.25 per tile (a $0.74/tile discount when purchasing 400 or more). His order also qualified for free shipping and he was not subject to sales tax. The order total was $1700.00.
After Bill finished his project, he decided that he did not need 30 of his tiles, and he wishes to return them. We must treat Bill’s order as if he originally purchased 370 ceiling tiles, which means he would have not qualified for the $0.74 per tile quantity discount. If Bill had only purchased 370 tiles, the tiles would have cost $4.99 per tile and his order total would have been $1846.30.
In this particular case, Bill’s new order total ($1,846.30) would actually be more than what he originally paid ($1,700.00). While we wouldn’t charge Bill the difference when returning the tiles, we also wouldn’t be able to provide any refund. It would be better for Bill to keep the tiles and save on the return shipping.
We do not charge any restocking fees for the majority of our products, however there are a few lines that do have restocking fees and those are clearly outlined on the detailed description page of those particular products. Feel free to call us if you have any questions. 1-800-419-1130
Products that have been custom built or products that have had a logo or engraving applied to it may not be returned unless a written return agreement has been signed at the time the original order was placed.
What to Expect
Once the items are returned to us, they will be inspected for damage and the quantity counted. Once the items are accounted for, the office staff will be informed and your account will be credited. Please allow up to 2 weeks for your return to be processed once we have received it at our warehouse.
Packaging Items for their Return
Please be careful when packaging items for returns. Try and use the original packaging materials when practical. You will be responsible for damage occurred during shipping so please package the items accordingly. Retain the paper work that the shipping company gives you, especially the tracking number. Remember you will be responsible for the items until we receive them.
Filing A Return
To return any product(s) please call us at 800-419-1130. You may also email us at firstname.lastname@example.org. It is important that you contact us to insure your return is accurately recorded and accounted for.
If you have any questions or concerns please give us a call. Your satisfaction is important to us and we want to make this as easy as possible
Items should be returned to the following address:
2510 Stanley Gault Parkway
Louisville, KY. 40223