WISHIHADTHAT, INC. staff is available Monday through Friday, 8AM-6:30PM EST (5AM-3:30PM PST). Orders may be processed online using our online secure cart checkout process or you can call in for assistance from a friendly staff member. Just call 1-800-419-1130.

We are a full-service online retailer and want you to be happy with your purchase. Feel free to contact our knowledgeable Customer Service team if you have any questions about products or your order. Some products on WishiHadThat.com, such as the Marble Statues, are one-of-a-kind unique items. If you would like detailed photos of a particular item, please do not hesitate to ask us. We can also be contacted by email. Send questions or comments to sales@wishihadthat.com.

If you're shy on the phone, you may contact us by eMail. Send questions and comments to sales@wishihadthat.com.

Errors on Our Site

WISHIHADTHAT, INC. reserves the right to revoke any stated prices/availability and fix errors in pricing/availability. If an item is priced incorrectly, WISHIHADTHAT, INC. reserves the right to correct the price. If the wrong stock count is published on Wishihadthat.com, WISHIHADTHAT, INC. reserves the right to correct the stock count at any time. If an incorrectly priced item is purchased and a customer's credit card or bank card is charged, a refund may be issued to that card. We may attempt to contact the customer to resolve the issue.

by Credit Card - Online or over the phone:

• Visa
• MasterCard
• Discover
• American Express

by Check - Mail

After you've loaded your cart and filled out the information requested in Step 1 of the checkout process, select Check as your payment option and proceed. Print the confirmation invoice and mail it with your Check. You will receive a confirmation email from us after your checkout experience. For assistance, please call 1-800-419-1130 or email sales@wishihadthat.com.

Send Checks to:

WishiHadThat, Inc.
2510 Stanley Gault Parkway
Louisville, KY 40223

by Other Online Services - Paypal

State Sales Tax or Use Tax

The United States Supreme Court ruled in South Dakota v. Wayfair, Inc., a state can now require online and other remote sellers with no physical presence in that state to collect and remit the applicable sales or use tax on sales delivered into that state.

In accordance with state laws, uDecor.com will be applying applicable sales or use tax to all transactions according to the buyers state tax or use laws.

Standards for administering sales or use tax laws vary from state to state. Sales or use tax is applied to the shipping address of the buyer. For further information, consult your local municipality and state governments websites.

What's My Shipping Cost?
Shipping is calculated as 10% of the subtotal of your order, with a minimum of $11.99. We are currently running a special promotion that provides free shipping on most orders over $99 within the contiguous US.

In case of a return, the return shipping costs will be deducted from the refund to your account. We recommend using our return shipping labels, which are available upon request. Please visit our Return Policy section for more information.

What is the shipping method?
We use standard ground as our primary shipping method. Most orders ship from our warehouse located in Kentucky, giving us a great centralized location for timely shipping to both coasts. For faster service, please call us or start a LiveChat session with a helpful staff member.

Minimum Quantities
Orders below the minimum quantity can be placed over the phone and a surcharge will apply. Call us at 800-419-1130 for assistance.

Shipping outside Contiguous U.S.
Orders shipped outside of the contiguous USA (Alaska, Hawaii, US territories and Canada) require shipping and handling costs, thus the order will be subject to these additional fees. Call us at 800-419-1130 for assistance when an order requires shipping outside of the contiguous US.

Canadian Orders
Customers will be contacted once actual shipping cost is calculated for specific orders. We do not collect/pay the broker and duty fees. Customer is responsible for all taxes, broker and duty fees. Canadian customers can expect a slight delay for ground packages to arrive as the packages are passed through customs.

Expedited Shipping
If you require expedited shipping, please give us a call. We will look up available expedite options, provide the rates, and go over options best for you. To best serve you, please have the product number and desired quantity ready. Shipping promotions do not apply to expedited orders.

Too Large for Ground Carriers
Often times an order may be too large or heavy to be shipped with a ground carrier. In these cases, an order will ship using an LTL (Less than Truckload Load) common carrier also known as freight.

Here is what you can expect from an LTL delivery:

• Shipment will be sent to the shipping address listed on the order
• The recipient listed on the order, or a responsible adult over the age of 18, must be available to sign for delivery.
• A lift-gate will be provided for shipments of 150 lbs or more. This requires the use of special trucks that will lower the merchandise down to the ground, and will be scheduled at the time of shipment.
• Delivery will take place from the back of the truck, where the truck is parked

Note: Transporting the freight to a location outside the area behind the truck is considered Inside Delivery, and would incur additional charges. These additional charges are the customer's responsibility and are not covered by Wishihadthat.com (This includes the side of a house, the garage, inside a home, etc). There are a few services that the LTL delivery can provide for an additional fee to complete. If you contact us prior to shipping, we can include the service on the delivery paperwork and add the fee to the order. The recipient is responsible for payment of these additional services. These services include, but are not limited to:

• Asking the driver to unwrap, uncrate, or unstack a freight delivery which is considered Inside Setup. This also includes taking the packaging materials back with them even if they didn't unpackage the freight.
• Asking the LTL service to call for delivery appointment when shipping to a business address
• Delivery to a address that does not match the shipping address of the order after the order has already shipped is considered Reconsignment

If any of the above services or any additional requests outside normal delivery procedure are asked of the delivery driver, they will be documented. The appropriate charge for the extra service will be your responsibility and can be billed to you directly from the LTL delivery company.

We are excited that you have ordered from us and we want you to be completely satisfied with your Wish I Had That.com purchase. We strive to protect our items from the normal rigors of shipping, but occasionally during transit, there are problems that occur which are beyond our control. Below is a guide for any necessary information that you may need when receiving your order.

Our shipping process is divided into two categories. We use ground shipping for most of our items. Larger items are packaged in crates, which are specifically built for that particular order and are shipped freight or what we call LTL (Less than Truck Load).

Drivers Responsibility
Drivers are responsible for delivering your product to you. For Ground carriers this is to your door. Freight delivery is to the most accessible location that the back of the truck can reach (typically at the street at the base of the driveway). They cannot move the product indoors and will not un-crate the products or remove the crating materials. You should be prepared to move your delivery and have a cordless screw driver with a #2 Phillips head and a claw hammer at the ready. You may have arranged for special delivery and some or none of the above may or may not apply to you. If you would like to arrange in-side delivery call us 800-419-1130 before your order ships out. This service is not available for all products and is an extra cost that you will be responsible for.

Damages / Incorrect Items
Please inspect your shipment as soon as it arrives for damage. If the packaging is obviously damaged you can refuse delivery, and make sure to have the driver note the condition of the package. Most carriers will stop the shipment and notify us if there has been obvious damage during the shipping process but sometimes damaged items get by. If you happen to be unfortunate enough to receive any damaged items, do the following;

1. Notify us within 3 days at 800-419-1130 or you can e-mail us at sales@wishihadthat.com.
2. Take digital photos of the damage and email them to sales@wishihadthat.com. Include your order number and a description of the problem areas. Photos are a great way for us to be able to see what kind of damage was suffered and allows us to file a claim to the shipping company.

In the event of damage we reserve the right to replace the item or pay for the repair of the item. If a customer wishes to return the item without allowing for repair or replacement then it will fall under the guidelines of our return policy and the customer is responsible for the actual shipping costs for the original and return shipping.

We are not responsible for any costs of installation or any supplemental costs due to a delay of the project resulting from damaged or items shipped in error, however once we receive notice of the damage we will arrange a replacement as quickly as possible and we will cover the regular ground shipping costs to correct the problem.

POLYURETHANE PRODUCTS
WISHIHADTHAT, INC. provides a LIMITED LIFETIME WARRANTY to the original purchaser of our polyurethane products. This LIMITED LIFETIME WARRANTY provides that the polyurethane material will be free from manufacturer defects in material and workmanship under normal and expected use. This warranty does not encompass all of the products sold by Wish I Had That.com and is exclusive to our polyurethane products only. Other products may carry their own manufactures warranty. Call us at 1-800-419-1130 for details.

WISHIHADTHAT, INC. provides a LIMITED 5 YEAR WARRANTY to the original purchaser on the FINISH of our polyurethane products. This LIMITED WARRANTY provides that the FINISH on the polyurethane material will be free from finishing defects under normal and expected use for a period of five (5) years from the date of purchase. This warranty does not cover failure of a customer applied finishing system caused by material incompatibility.

• Polyurethane products are for decorative use only
• Primered products must be finished with an additional layer of finish paint. User is responsible to ensuring that the chosen finishing system is compatible with the primer/material.
• Should be installed with non-corrosive fasteners and urethane approved adhesives in accordance with the installation instructions
• Unprimed areas should not be exposed to UV (sunlight)
• Polyurethane products should not be installed in areas that experience ambient or surface temperatures above 140°f
• Polyurethane products should be stored flat in normal ambient temperatures

If the material proves to be defective and has been installed and existed within the bounds of the above requirements, the customer should contact WISHIHADTHAT, INC. in writing or by phone within 30 days of discovering the material defect. WISHIHADTHAT, INC. may require digital images, a sample of the material or a combination of material and images to be sent to WISHIHADTHAT, INC. for evaluation. Upon review of materials and installation methods, WISHIHADTHAT, INC. will determine if replacement, repair or refund is appropriate. WISHIHADTHAT, INC. is not liable for the cost of labor, transportation, or any other expenses incurred in conjunction with the purchase, use and installation of the material.

This limited warranty does not cover damage from the result of mishandling in transportation, acts of God, customer modifications, vandalism, misuse, abuse, improper maintenance, unreasonable care, or other causes that did not arise from manufacturer defects in workmanship and/or materials. No person or entity is authorized to change, modify, or amend the terms of this limited warranty in any manner.

This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.

This warranty applies to our polyurethane based materials only.

Contact: WISHIHADTHAT, INC • 2510 Stanley Gault Parkway • Louisville, KY. 40223 • 800-419-1130 • www.WishiHadThat.com

MICHELANGELO MEDALLIONS
WISHIHADTHAT, INC. provides a LIMITED 5 YEAR WARRANTY to the original purchaser of our Michelangelo series of ceiling medallions. This LIMITED WARRANTY provides that the Michelangelo Medallion will be free from defects under normal and expected use for a period of five (5) years from the date of purchase. This warranty does not encompass all of the products sold by Wish I Had That.com and is exclusive to our Michelangelo Medallions only. Other products may carry their own manufactures warranty. Call us at 1-800-419-1130 for details.

Michelangelo Medallions are for decorative use only and cannot support the weight of a light fixture or ceiling fan. Your fixture/fan must be supported by the junction box or other support system separate of the Michelangelo Medallion.

The Michelangelo Medallion must be installed in accordance with the supplied instructions. Neglecting to install the medallion in alignment with the instructions can cause serious structural stress on the medallion resulting in premature failure.

This warranty does not cover the failure of customer applied finishes or any damage resulting from the application of customer applied finishes. The customer is responsible for ensuring that any additional finish is compatible with the base material.

If the Michelangelo Medallion proves to be defective and has been installed and existed within the bounds of the above requirements, the customer should contact WISHIHADTHAT, INC. in writing or by phone within 30 days of discovering the material defect. WISHIHADTHAT, INC. may require digital images, a sample of the material or a combination of material and images to be sent to WISHIHADTHAT, INC. for evaluation. Upon review of materials and installation methods, WISHIHADTHAT, INC. will determine if replacement, repair or refund is appropriate. WISHIHADTHAT, INC. is not liable for the cost of labor, transportation, or any other expenses incurred in conjunction with the purchase, use and installation of the material.

This limited warranty does not cover damage from the result of mishandling in transportation, acts of God, customer modifications, vandalism, misuse, abuse, improper maintenance, unreasonable care, or other causes that did not arise from manufacturer defects in workmanship and/or materials. No person or entity is authorized to change, modify, or amend the terms of this limited warranty in any manner.

This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.

This warranty applies to our Michelangelo Medallions only.

Contact: WISHIHADTHAT, INC.• 2510 Stanley Gault Parkway, Louisville, KY 40223 • 800-419-1130 • www.WishiHadThat.com